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FAQ


How long will my order take?

The shipping and handling process takes between 5 - 8 days from the date of placing your order. Please be aware that due to the current Covid-19 pandemic, delays are possible. Thank you for your understanding.

Do you ship internationally?
Not at the moment, but eventually. Stay tuned! Sign up for emails for updates. :)

What is the return/refund policy?

There are no returns or refunds. All sales are final. Although, if an item is received damaged, I will gladly replace (excluding originals).   Please send an brief explanation along with a photo of the damaged item in an email to MaileCristina_Artist@yahoo.com. 

Do you do commissions?
I have a few slots open for "Pawtrait" commissions. All pet portraits are done on an 8x10 white bristol paper using Charcoal pencil. $100 per portrait. An extra $5 per pet to additionally include in the same portrait. (Max 3 pets total). I will provide 2 email proofs to let you know the progress before the third and final is sent for approval. Please see the Pawtraits page in the Main Menu. Just a reminder, the highest resolution photo reference you provide me will help me best capture your fur baby.
Additional Policies and FAQs
Please keep in mind that colors vary on every monitor. This normally translates to better clarity and more details in the actual print or item! :)

All original images are copyright Maile Cristina Artist. Copying, reproducing or distributing the artist's work in any manner without the express written permission of the artist is strictly prohibited. Purchase of work (either print or original) does not transfer copyright, distribution or reproduction rights to buyer.